July 8th - Business Conversation

1- Apologizing

JB : I'm sorry Laura, but I made a mistake when I told you that you could join us to the event. Unfortunately, this event is only for members. Please accept my apologies.

I really didn't meant to make you fool. I"m sorry I didn't realize how important it was to you.

Laura : That's ok teacher. I understand. Don't worry about that. No problem.

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Prefacing bad news

1- I'm sorry (I have) to tell you this, but you are not allowed to be here.

2- I hate to tell you this, but Mr. Ikutake has just taken the flight.

3- I don't know how to tell you this, but we won't need your services anymore.

4- I have some bad news. The police is looking for you everywhere.

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* Apologizing by letter or written document. 

1- We regret to inform you that we can't send you the product tomorrow.

2- Regretfully, we are running out of time this week.

3- Unfortunately, we don't have options.

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2 - Expressing Appreciation

* Thanks.

* Thank you.

* I appreciate it.

* Thanks for the tour.

* Thank you for the nice gift.

* I appreciate your hospitality.

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3 - Asking for Help

1- Could you . . . . (for me) ?

2- Would you please . . . ?

3- Would you mind V+ing . . . .?

4- Could you possibly . . . ?

5- Do you have a minute?

6- Can you spare a few minutes?

7- Could you do me a favor?

8- Could I ask you a favor?

9- Can I ask you to . . . ?

10- I need some help (if you have time).

11- (If you're not busy) I could use your help.

Probably answers

1- Okay, no problem.

2- Sure, I'd be glad to.

3- Sorry, I'm (kind of) busy now.

4- I'm sorry. I don't have time right now.

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4- Forward-Looking Statements

1- What are your plans for the future?

2- What are your projections for the next quarter?

3- What do you expect to achieve (in the near future)?

4- What are your (sales) projections for next six months?

5- What are your goals for the coming year?

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* Structures for answers

* We expect

* We plan to

* We project

* We hope to

* We should

* We will be (V+ing)

* If all goes as planned

* Our projections are

* According to our projections

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5 - Informal introductions

* This is my boss, Mr. Garcia.

* Mr Garcia , this is my secretary, Beyoncee.

* I'd like you to meet my co-worker ....

* Laura, this is Rodrigo Santoro.

* Have you met Angela?

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Probably Answers

* Good to meet you.

* Nice to meet you too.

* My pleasure

* Hi, I'm João Batista.( Laura\Joner )

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Formal Introductions

* I'd like to introduce you to my dear friend, Mrs. Garcia.

* Allow me to introduce myself/my colleague...

* Let me introduce you to my colleague...

* Mr. Ikutake , this is William Bonner from Globo broadcasting.

Probably Answers

* How do you do?

* it's a pleasure meeting you.

Important body language to remember: Smile, eye contact, firm handshake.

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